FAQs

PROCESSING TIME

Our processing time is 1-2 weeks. Holiday Season may take up to 2-2.5 weeks not including shipping time.

SHIPPING

We ship via USPS. Cost and delivery time may vary depending on location. Little Paws Collections is NOT responsible for any lost packages, shipping delays, products damaged due to shipping carriers, or incorrect addresses.

If your items arrives damaged due to an issue please feel free to send us an email at littlepawscollection@gmail.com with your order number and photo proof of your products in the conditioned you received them in.

If an item in your order does NOT arrive within 1-2 weeks of confirmed delivery please email us ASAP with the order number and a photo of the USPS claim.

We do not do refunds or replacements on any orders that are marked DELIVERED.

Once an order is dropped off to the post office it is out of our control.

Do you ship internationally?

We ship to Canada! However, Little Paws Collection is not responsible for shipping fees or custom/duties tax charges. Those fees are responsible to you the customer. I am not able to alter customs forms to avoid fees. Shipping is calculated based on weight and destination of package.

RETURN/EXCHANGE POLICY

Make sure to check out our sizing chart to ensure a perfect fit for you or your pup. Our products are made to order (MTO) to reduce wastage of materials. If you ever have any questions about sizing, feel free to reach out to us via Instagram DM or email us at littlepawscollection@gmail.com and we will be sure to respond as soon as possible!

*Dog harnesses and dog leashes are the only exception to refunds or returns. Read store policy for more info.

All products are made to order with the exception of dog harnesses and dog leashes. We will except returns for dog harnesses and dog leashes ONLY if items are in brand new, unused condition. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at littlepawscollection@gmail.com.

If your return is accepted, you are responsible for shipping return fees, etc, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at littlepawscollection@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like customized and made to order items. Dog harnesses and dog leashes are the only two products that have that exception. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Only for dog harnesses and dog leashes. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We cannot guarantee your new size will be in stock to make an exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at littlepawscollection@gmail.com.

Legal/ Liability

Little Paws Collection is NOT liable for any damages caused by the use of any of our products. Including but not limited to, product misuse, defect in workmanship or materials, accidents using our products, or faulty design. The customer accepts all responsibility for Little Paws Collection products. However, if there is an issue with your order please email littlepawscollection@gmail.com within 24 hours of receiving your order.